Refund policy

Last Updated: 15 July 2026

Returns

We accept returns within 14 days from the date your order is delivered.

Returned items must:

• Be unused
• Be in their original condition
• Be returned in their original packaging
• Include proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Personalised or customised products
• Gift cards
• Clearance or final sale items
• Products damaged through misuse

Refunds

Approved refunds will be processed within 7 business days after the returned item has been received and inspected.

Refunds will be issued using the original payment method.

Return Shipping Costs

Customers are responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.

Faulty or Incorrect Products

Please contact us within 48 hours of delivery if you receive a damaged or incorrect product.